Transfer3e Terms and Conditions

Last Updated: October 2026

These Terms and Conditions govern reservations and services provided under the Transfer3e brand.

Legal Company: 3E Seyahat Organizasyon Turizm ve Taşımacılık

Brand: Transfer3e

TÜRSAB Licence No.: 12556

Based in: Istanbul, Türkiye

Website: www.transfer3e.com

Email: info@transfer3e.com

Reservations & WhatsApp: +90 541 334 2102

By making a reservation through Transfer3e, the customer confirms that they have read, understood and accepted these Terms and Conditions together with the service details displayed during booking.

1. Scope of Services

Transfer3e provides travel and transportation services including, depending on availability and the selected product:

• Private airport transfers
• Hotel transfers
• Cruise port transfers
• Chauffeur services
• Intercity transportation
• Group transportation
• Private and VIP vehicle services
• Tours and selected travel experiences
• Bosphorus cruise and yacht-related services

The exact services included in each reservation are those specifically stated on the booking confirmation.

2. Reservations

Reservations may be made through:

• www.transfer3e.com
• WhatsApp
• Email
• Telephone
• Authorized travel agency or business partners

The customer is responsible for providing accurate booking information, including:

• Passenger name
• Telephone or WhatsApp number
• Pickup location
• Destination
• Flight number, where applicable
• Cruise ship information, where applicable
• Pickup date and time
• Passenger number
• Luggage information
• Any special requirements

Transfer3e is not responsible for delays or service problems caused by incorrect or incomplete information supplied by the customer.

3. Booking Confirmation

A reservation becomes confirmed when Transfer3e issues a booking confirmation or otherwise confirms the service through an authorized communication channel.

Customers should review the confirmation immediately.

Any incorrect information should be reported as soon as possible.

4. Prices

The price shown or confirmed during booking applies to the service specified in the reservation.

Prices may vary depending on:

• Route
• Vehicle category
• Passenger count
• Luggage
• Date and time
• Additional waiting time
• Extra stops
• Special requests
• Additional services

Prices shown as “from” represent the starting price for the applicable route or service.

The final booking price will be confirmed before the service is completed.

5. Payment

Available payment methods may vary depending on the reservation and may include:

• Online payment
• Credit or debit card
• Bank transfer
• Cash payment
• Other payment methods confirmed during booking

The applicable payment method and payment deadline will be communicated during the reservation process.

Customers are responsible for completing payment according to the confirmed booking conditions.

6. Airport Transfers

For airport reservations, customers must provide the correct:

• Airport
• Flight number
• Arrival or departure time
• Passenger name
• Contact number

Istanbul has two major airports:

IST – Istanbul Airport

SAW – Sabiha Gökçen Airport

The customer is responsible for selecting the correct airport.

Transfer3e may monitor flight information when flight details are supplied correctly, but customers should still inform Transfer3e of significant schedule changes whenever possible.

7. Flight Delays

Where flight monitoring is included in the booked service, pickup planning may be adjusted according to the updated arrival information.

However, circumstances such as major flight changes, airport operational restrictions, immigration delays or extraordinary disruptions may require additional coordination.

Passengers should keep an active telephone or WhatsApp connection after arrival whenever possible.

8. Meeting Point

Airport, cruise port and other pickup locations may use designated meeting points.

Meeting instructions may include:

• Terminal information
• Meeting-point location
• Signboard instructions
• Driver or representative contact information
• Walking directions
• Photos or videos

The customer is responsible for reviewing these instructions.

If the passenger cannot locate the meeting point, they should contact Transfer3e before leaving the pickup area or arranging alternative transportation.

9. Waiting Time

Complimentary waiting time, where applicable, is stated in the booking conditions or service confirmation.

Additional waiting beyond the included period may be subject to an extra charge.

Waiting time may be calculated from the scheduled pickup time or another agreed reference time depending on the service.

If a passenger significantly exceeds the included waiting time without communication, the reservation may be treated as a no-show.

10. Hotel and Address Pickups

Passengers must be ready at the confirmed pickup time.

For hotel transfers, the driver may wait at or near the hotel entrance, reception area or another legally accessible pickup point.

Some areas of Istanbul, particularly parts of the Historic Peninsula, may contain:

• Pedestrian-only streets
• Narrow roads
• Traffic restrictions
• Vehicle access limitations

When direct access to the exact address is not legally or physically possible, the nearest practical pickup or drop-off location may be used.

11. Vehicle Allocation

Transfer3e may offer or arrange vehicles such as:

• Sedan
• Minivan
• Mercedes-Benz Vito or similar
• VIP-style minivan
• Mercedes-Benz Sprinter or similar
• Larger group vehicles

Unless a specific vehicle model is expressly guaranteed in writing, vehicle images are representative of the booked category.

A similar or upgraded vehicle may be used because of:

• Availability
• Maintenance
• Operational requirements
• Passenger capacity
• Luggage requirements
• Safety considerations

12. Passenger and Luggage Capacity

Customers must provide accurate passenger and luggage information.

The booked vehicle must have sufficient legal and practical capacity for both passengers and luggage.

Excess luggage may require:

• A larger vehicle
• A second vehicle
• An additional charge

Transfer3e cannot guarantee transportation of undeclared oversized or excessive luggage.

13. Child Seats

Child-seat requests must be made in advance.

Availability depends on the service, vehicle and reservation conditions.

A requested child seat is considered confirmed only when Transfer3e specifically confirms its availability.

Passengers traveling with children remain responsible for supervising them throughout the journey.

14. Special Requirements

Customers should notify Transfer3e in advance about:

• Reduced mobility
• Wheelchairs
• Excess luggage
• Oversized equipment
• Sports equipment
• Pets
• Child seats
• Multiple stops
• Other special requirements

Special requests are subject to availability and may result in an additional fee.

15. Additional Stops and Route Changes

The confirmed price applies to the agreed route.

Requests made after confirmation for:

• Extra stops
• Different destinations
• Additional waiting
• Additional travel time
• Significant route changes

may result in an additional charge.

The customer will be informed whenever practical before the additional service is provided.

16. Delays Caused by Traffic

Travel times shown on the website or provided during booking are estimates.

Transfer3e cannot guarantee an exact journey duration because of factors including:

• Traffic congestion
• Accidents
• Road closures
• Weather
• Public events
• Police restrictions
• Construction
• Airport congestion

Customers traveling to airports, cruise departures or other time-sensitive services should allow an appropriate safety margin.

17. Customer Delays and No-Show

A passenger may be considered a no-show if they:

• Fail to appear at the agreed pickup location
• Fail to respond to reasonable contact attempts
• Provide an incorrect pickup location
• Leave the meeting point without contacting Transfer3e
• Arrive beyond the permitted waiting period

Refund eligibility in such cases depends on the booking and cancellation conditions applicable to the reservation.

18. Cancellation and Changes

Cancellation and amendment conditions may vary according to:

• Transfer type
• Tour or activity
• Vehicle
• Season
• Special-rate booking
• Third-party service provider

The cancellation policy displayed or confirmed at the time of reservation forms part of the booking agreement.

Customers should review the applicable cancellation deadline before completing a reservation.

Where free cancellation is offered, the request must be received within the specified cancellation period.

19. Tours, Cruises and Activities

Tours, cruises and activities may have separate operating conditions.

These may include:

• Seasonal schedules
• Meeting times
• Hotel pickup areas
• Weather restrictions
• Minimum participation requirements
• Vessel or vehicle changes
• Route changes
• Separate cancellation policies

The specific conditions shown on the relevant product page take precedence for that activity.

20. Weather and Operational Changes

For tours, boat trips, cruises and other weather-dependent services, Transfer3e or the relevant operator may modify:

• Route
• Schedule
• Vessel
• Pickup time
• Duration

when necessary because of:

• Weather
• Sea conditions
• Maritime traffic
• Government instructions
• Safety requirements
• Operational conditions

Where a service must be cancelled completely, applicable rescheduling or refund conditions will be communicated to the customer.

21. Passenger Conduct

Passengers must comply with applicable laws and reasonable instructions from drivers, crew and service personnel.

Transfer3e may refuse or terminate service if a passenger:

• Threatens safety
• Behaves violently or abusively
• Damages the vehicle
• Seriously disturbs other passengers
• Attempts to transport illegal or dangerous items

In such circumstances, refund rights may be affected subject to applicable law.

22. Personal Belongings

Passengers are responsible for their personal belongings.

Customers should check the vehicle before leaving.

If an item is reported lost, Transfer3e will make reasonable efforts to assist in locating it, but recovery cannot be guaranteed.

Additional delivery or courier costs for returning lost property may be charged to the customer.

23. Third-Party Services

Some services may be operated with authorized transportation providers, tour operators, boat operators or other tourism partners.

Where a third-party service is involved, the customer may also be subject to the reasonable operating conditions of that provider.

Transfer3e remains responsible only to the extent required under applicable law and the confirmed booking arrangement.

24. Force Majeure

Transfer3e is not responsible for failure or delay caused by circumstances beyond reasonable control, including:

• Severe weather
• Natural disasters
• Airport closure
• Port closure
• Government restrictions
• Strikes
• Civil disturbance
• Security events
• Major road closure
• Extraordinary transport disruption

Where possible, reasonable efforts will be made to provide an alternative arrangement.

25. Website Information

Transfer3e aims to keep website information accurate and current.

However:

• Travel times are estimates
• Vehicle images may be representative
• Routes may change
• Prices may be updated
• Attraction or transport information may change

The booking confirmation contains the details applicable to the customer's specific reservation.

26. Intellectual Property

Unless otherwise stated, the Transfer3e name, website content, original text, graphics and other branded material are owned by or licensed to Transfer3e.

Content may not be reproduced commercially without prior written permission.

27. Personal Data and Privacy

Personal information supplied during booking may be used for:

• Processing reservations
• Passenger communication
• Payment administration
• Service operation
• Customer support
• Legal obligations

Detailed information about personal-data processing should be provided separately in the Privacy Policy.

Cookie-related information should be provided separately in the Cookie Policy.

28. Complaints and Customer Support

Customers who experience a problem should contact Transfer3e as soon as reasonably possible so that the issue can be investigated.

Email: info@transfer3e.com

WhatsApp: +90 541 334 2102

When contacting customer support, please provide the reservation number and relevant service details.

29. Governing Law and Consumer Rights

These Terms and Conditions are governed by the applicable laws of the Republic of Türkiye.

Nothing in these Terms limits mandatory consumer rights granted under applicable law.

Any dispute should first be submitted to Transfer3e for reasonable resolution.

Where necessary, customers may use the competent consumer authorities, arbitration mechanisms or courts provided under applicable Turkish law.

30. Changes to These Terms

Transfer3e may update these Terms and Conditions when required because of:

• Legal changes
• Service changes
• Operational requirements
• Business policies

The Terms applicable to a reservation are generally those in effect when the booking is confirmed, unless mandatory law requires otherwise.

31. Acceptance

By completing a booking with Transfer3e, the customer confirms that they:

• Have read these Terms and Conditions
• Have provided accurate booking information
• Accept the applicable price and service conditions
• Accept the cancellation policy associated with the selected service